Refund Policy

Thank you for shopping at Purpleshop!

 We strive to ensure that all of our customers are satisfied with their purchases. If you are not completely satisfied, we offer a refund policy under the following terms:

1. Eligibility for Refunds:

• To be eligible for a refund, items must be returned within 30 days from the date of delivery.
• Products must be in their original condition, unused, and with all tags, packaging, and accessories included.
• Certain items, such as food, treats, and perishable goods, are not eligible for refunds due to health and safety reasons.

2. Refund Process:

• To initiate a refund, please contact our customer service team at [Your Contact Information] with your order number and the reason for the return.
• We will provide you with return instructions, and once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to the original payment method within 5-7 business days.

3. Shipping Costs:

• The customer is responsible for paying the return shipping costs unless the product is defective or was sent in error.
• Original shipping fees are non-refundable.

4. Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund based on the situation.

5. Exchanges:

• If you wish to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability.

6. Non-Refundable Items:

• Certain items, such as clearance products or gift cards, are not eligible for refunds.

We appreciate your understanding and are here to assist you in any way we can. If you have any further questions or concerns, please reach out to our customer support team.